Terms of service

📜 Terms of Service – MyEbikeNow

Effective Date: 02/02/2025
Company Location: France / European Union

Welcome to MyEbikeNow. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

These Terms comply with applicable European Union regulations and French consumer law.

1️⃣ Company Information

Business Name: MyEbikeNow
Email: myebikenow@gmail.com
WhatsApp: +33 07 66 71 36 66
Location: France

MyEbikeNow operates as an online retailer of electric bike conversion kits, batteries, motors, controllers, and related accessories.

2️⃣ Acceptance of Terms

By accessing this website or purchasing products from MyEbikeNow, you confirm that:

  • You are at least 18 years old or have legal parental/guardian consent

  • You agree to comply with these Terms of Service

  • You understand that certain products may not be homologated for public road use

If you do not agree with these Terms, please do not use our website.

3️⃣ Products & Intended Use

MyEbikeNow sells technical and performance-oriented electric bike components.

Some products:

  • May exceed legal power limits in certain EU countries

  • May be intended for off-road or private property use only

  • May require technical knowledge for installation

It is the customer’s responsibility to:

  • Verify local laws and regulations before purchase and use

  • Ensure compatibility with their bicycle

  • Install products correctly and safely

We are not responsible for misuse, illegal use, or improper installation.

4️⃣ Orders & Payment

All orders are subject to availability and confirmation.

We reserve the right to:

  • Refuse or cancel an order in case of pricing errors

  • Cancel suspicious or fraudulent transactions

  • Limit quantities per customer

Payment must be completed in full before shipment.

Prices are displayed in Euros (€) and may include or exclude VAT depending on your location.

5️⃣ Shipping & Delivery

We aim to process and ship orders as quickly as possible.

However:

  • Delivery times are estimates only

  • Delays caused by carriers, customs, or force majeure are outside our control

  • Risk of loss transfers to the customer upon delivery

Customers are responsible for providing accurate shipping information.

6️⃣ Installation & Technical Responsibility

Our products are technical components.

By purchasing, you acknowledge that:

  • Installation may require mechanical and electrical knowledge

  • Improper installation may cause product damage or personal injury

  • Professional installation is recommended

MyEbikeNow is not liable for damage resulting from incorrect installation, modification, or misuse.

7️⃣ Warranty & Legal Guarantees

Consumers within the European Union benefit from:

  • The legal guarantee of conformity (minimum 2 years)

  • Protection against hidden defects under French law

Warranty coverage does not apply to:

  • Normal wear and tear

  • Damage caused by incorrect installation

  • Unauthorized modifications

  • Improper storage or maintenance

For warranty claims, customers must contact:
📧 myebikenow@gmail.com
📱 +33 07 66 71 36 66

8️⃣ Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms of Service.

Customers are encouraged to review that policy before making a purchase.

9️⃣ Limitation of Liability

To the fullest extent permitted by law, MyEbikeNow shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or revenue

  • Damage resulting from misuse or illegal use of products

  • Injuries caused by improper installation

Nothing in these Terms excludes liability where exclusion is prohibited by law (including liability for death or personal injury caused by negligence).

🔟 Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Product descriptions

  • Branding

is the property of MyEbikeNow and may not be copied, reproduced, or used without written permission.

1️⃣1️⃣ Privacy & Data Protection

We process personal data in accordance with the General Data Protection Regulation (GDPR).

Customer data is used solely for:

  • Order processing

  • Customer service

  • Legal compliance

We do not sell customer data to third parties.

For more details, please consult our Privacy Policy.

1️⃣2️⃣ Force Majeure

We are not responsible for delays or failure to perform due to events beyond our reasonable control, including:

  • Natural disasters

  • Supply chain disruptions

  • Government actions

  • Carrier delays

1️⃣3️⃣ Governing Law

These Terms are governed by the laws of France and applicable European Union legislation.

Any disputes shall be subject to the jurisdiction of the competent French courts, without prejudice to mandatory consumer protection provisions in the customer’s country of residence.

🤝 Our Commitment

At MyEbikeNow, our goal is transparency, safety, and customer satisfaction. If you have questions about product compatibility, regulations, or installation, we encourage you to contact us before placing an order.

📧  myebikenow@gmail.com
📱 +33 07 66 71 36 66