Shipping policy

🚚 Shipping & Delivery Policy – MyEbikeNow

Last Updated: 24/02/2025
Location: France / European Union

At MyEbikeNow, we work with specialized manufacturing and logistics partners worldwide to provide high-performance e-bike components at competitive pricing.

Because our products are technical and may contain components sourced from different international facilities, shipping conditions may vary depending on the item ordered.

We believe in full transparency — please read the information below carefully before placing your order.

🌍 Product Origin & Fulfillment

Our products may be manufactured, assembled, or shipped from various international locations, including facilities outside the European Union.

In some cases:

  • Different components of a product may originate from different countries

  • Orders may be shipped directly from specialized warehouses or production partners

  • Shipments may be consolidated depending on stock availability

This global sourcing allows us to maintain competitive pricing and access to high-performance components.

⏳ Processing Time

All orders require a processing period before shipment.

Processing times typically range from 2 to 7 business days, depending on:

  • Product availability

  • Custom configuration requests

  • Order volume

You will receive a confirmation email once your order has been dispatched.

✈️ Shipping Options

We offer two shipping methods:

1️⃣ Express Shipping (Priority Delivery)

Express shipping is the fastest available method.

Estimated delivery timeframe:
Approximately 7 to 15 business days, depending on destination country and customs processing.

Important notes:

  • Express shipping costs are calculated at checkout

  • Prices may fluctuate depending on international logistics rates, fuel costs, and global economic or geopolitical conditions

  • During periods of increased global demand or supply chain disruption, rates may increase

  • Delivery times may be affected by customs clearance procedures

We always aim to secure the most efficient logistics channels available at the time of dispatch.

2️⃣ Free Shipping (Standard International Delivery)

We offer free shipping on eligible products.

Estimated delivery timeframe:
Between 4 to 8 weeks (approximately 30 to 60 days) depending on:

  • Destination country

  • Customs processing

  • International transport conditions

This option prioritizes cost efficiency over speed. It is ideal for customers who are not in urgent need of delivery.

Please note:

  • Tracking updates may be less frequent during international transit

  • Delays due to customs, transport congestion, or force majeure events may occur

🌐 External Factors & Delivery Delays

Shipping timelines are estimates only.

Delivery may be impacted by factors beyond our control, including but not limited to:

  • International logistics disruptions

  • Customs inspections

  • Regulatory changes

  • Strikes or transport restrictions

  • Global economic events

  • Force majeure situations

MyEbikeNow cannot be held responsible for carrier delays once a shipment has been dispatched.

💰 Customs Duties & Import Taxes

For customers located within the European Union, VAT handling depends on the shipping origin and warehouse location.

For deliveries outside the EU:

  • Import duties, taxes, or customs clearance fees may apply

  • These charges are the responsibility of the customer

We recommend verifying local import regulations before ordering.

📦 Tracking Information

Once your order is shipped, you will receive tracking details via email.

Please allow several days for tracking updates to become active, especially for international shipments.

📍 Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

MyEbikeNow is not responsible for:

  • Delivery issues caused by incorrect or incomplete addresses

  • Packages lost due to inaccurate information provided by the customer

Additional shipping fees may apply for reshipment.

⚖️ Legal Notice

All delivery timeframes provided are estimates and do not constitute a contractual guarantee of delivery date, unless explicitly stated otherwise.

Nothing in this policy limits your statutory rights under applicable European consumer law.

🤝 Our Commitment

We understand that delivery time is important. Our goal is to balance speed, reliability, and cost efficiency while maintaining access to high-performance components worldwide.

If you require assistance choosing the best shipping option, please contact us:

myebikenow@gmail.com
📱 +33 07 66 71 36 66